General and Specific Terms and Conditions

Article 1. General – Quotation – Order form

1. These general terms and conditions govern all contractual relations between the company DDC GROUP and the Customer.
2. By signing the quotation from DDC GROUP or paying the deposit requested by it, the Customer acknowledges that it has read and agrees to these general terms and conditions.
In the event of the Customer sending an order form to DDC GROUP, DDC GROUP undertakes to communicate to the Customer, within eight working days, these general terms and conditions by the means of communication chosen by the parties. In this case, payment of the deposit will be taken as confirmation that the Customer has read and agrees to these general terms and conditions.
3. When the Customer accepts the quotation or DDC GROUP accepts the order form by any means of communication chosen by the parties, a contract is established between DDC GROUP and the Customer.
4. The quotation and the order form, in the forms and conditions described therein, constitute, in the event of agreement, the contractual link between the parties. Only provisions in the quotation or on the order form can override provisions in these general terms and conditions.
No party may assign its rights and obligations under this contract to a third party without the consent of the other party.
5. Given the services provided by DDC GROUP, the skills required to do so and the possible original nature of the services provided, DDC GROUP and the Customer expressly agree that the contractual relations maintained between them constitute, within the meaning of Belgian law, a contracting agreement.

Article 1bis. Name

1. If the Customer has entered into a contract with DDC GROUP in the context of the installation of one or more video surveillance cameras, an alarm system or one or more fire detectors, DDC GROUP will operate under the trade name of Alarm Solutions- DDC Group – alarm Solutions, registered with the Crossroads Bank for Enterprises under number BCE 0635.676.830.
2. If the Customer has entered into a contract with DDC GROUP in the context of an electrical installation, DDC GROUP will operate under the trade name of Chalex Technology – DDC-Group-Chalex Technology, registered with the Crossroads Bank for Enterprises under number BCE 0635.676.830.

Article 2. Contract & duration of validity

1. None of the DDC GROUP proposals, catalogues, brochures, price lists or miscellaneous information provided to the Customer constitute quotations; they must be seen as purely indicative in nature. The qualities and performance specifications indicated by DDC GROUP are communicated for indicative purposes only and, unless expressly agreed otherwise, may not be used as the basis for any complaint in the event that they are not achieved.
2. The documents which form part of the DDC GROUP quotation or order form are strictly confidential. They may not be reproduced or communicated and no use may be made of them outside the performance of the contract. The calculations, plans, models, designs and any other work produced by DDC GROUP therefore remain the exclusive property of DDC GROUP.
3. The period of validity of DDC GROUP’s quotations and order forms is specified therein.
4. All quotations and order forms issued by DDC GROUP are binding on DDC GROUP, under the conditions and limits described.
However, quotations (and order forms) are only valid for the services stated and do not cover any additional costs whatsoever, including those generated by or associated with the specific characteristics of the site (Articles 6, 7 and 13).
5. The duration of the contract between the parties is stated in the quotation or on the order form. If no fixed duration is mentioned therein, the period of validity of the contract will be indefinite.
6. The Customer will keep a copy of the quotation or order form, with the general terms and conditions being accessible on the DDC Group website.

Article 3. Price

1. The price of the services provided and any goods sold by DDC GROUP is that corresponding to the tariffs in force on the day of conclusion of the contract, apart from in exceptional cases. The prices are stated in euros.
2. The price may be subject to change (Articles 6, 7 and 13).

Article 4. Invoicing and payment

1. In the event of acceptance of the quotation (or of the order form), the Customer undertakes to communicate it immediately, duly completed and signed, to DDC GROUP. The payment of the deposit referred to in the quotation also constitutes agreement and establishes the contract between the parties.
The acceptance of the quotation (or the order form) entails ipso facto the acknowledgement and acceptance of these general terms and conditions. The reference date will be the date on which DDC GROUP has received payment of the deposit. The Customer must also communicate all the documents necessary for the execution of the contract (Articles 6 and 8).
2. The amounts due to DDC GROUP, including deposits, are payable cash or within specific deadlines indicated on the quotation, order form or invoices.
3. The amounts are payable net. All costs, and in particular bank charges, are payable by the Customer. A discount for immediate payment may only be granted if this has been expressly agreed in advance in writing. Any intermediaries, representatives, agents or subcontractors of DDC GROUP are in no way authorised to receive payments from the Customer or to issue a valid receipt.
4. When the contract is concluded, DDC GROUP will send the Customer an invoice for 40% of the price due.
When the installation has been completed, DDC GROUP will send a further invoice to the Customer for 60% of the price due.
5. Total or partial non-payment of an amount on its due date, i.e. eight calendar days following the issue of the invoice, will automatically and without prior notice lead to the application of interest equivalent to 1% per month (with interest for any month started being due in its entirety).
The outstanding balance will also be increased by 10% of the principal amount or €250.00, whichever is the greater, by way of a penalty.
DDC GROUP will in any case retain the right, in the event of non-payment of an invoice within the set period, to suspend work or even terminate the contract on the Customer’s responsibility.

Article 5. Retention of ownership clause

1. DDC GROUP retains ownership of the products sold until payment of the full price has been received. This means that DDC GROUP is authorised, in the absence of payment within the set period, to repossess the delivered products.
2. Transfer of risks will occur on delivery of the product. However, transfer of ownership will only take place when the products and services have been paid for in full.

Article 6. Value added tax (VAT)

1. The prices set by DDC GROUP are subject to VAT.
2. VAT will exceptionally be applied at 6% provided that (1) the work is carried out on a residential building first occupied during a calendar year at least ten years prior to the date of the first invoice relating to this work, (2) after the performance of this work, the dwelling is used either exclusively or mainly as private accommodation, and (3) the services are carried out and invoiced to the end consumer, the Customer. In the absence of information to the contrary addressed in writing to DDC GROUP within seven days of receipt of this invoice, the Customer is presumed to acknowledge that:
The work is carried out on a residential building first occupied during a calendar year at least ten years prior to the date of the first invoice relating to this work;
After the performance of this work, the dwelling is used either exclusively or mainly as private accommodation; and
This work is provided and invoiced to an end consumer (the Customer).
If at least one of these conditions is not met, the normal rate of VAT will apply (21%) and the Customer will assume, subject to these terms and conditions, responsibility for payment of any tax, interest, fines and other penalties that may be due.
The Customer must therefore submit to DDC GROUP, within seven calendar days following the conclusion of the contract, a statement which provides all the necessary information (in particular the year of first occupation of the private accommodation and its ultimate purpose). If this information is not provided, DDC GROUP will not apply a reduced VAT rate of 6%.
3. If the conditions are not met, VAT will be charged at 21%.
4. Any false declaration made by the Customer in order to benefit from a reduced rate of VAT entails the risk or civil or even criminal liability. DDC GROUP cannot be held liable under any circumstances for false declarations made by the Customer, which solemnly undertakes to provide truthful and accurate information to DDC GROUP.

Article 7. Deadlines

1. Within fifteen working days of receipt by DDC GROUP of the completed, signed, initialled documents or payment of the deposit referred to in Article 4 of these general terms and conditions, DDC GROUP will communicate to the Customer indicative deadlines for performance of the agreed services if the deadlines given in the quotation and/or on the order form do not provide sufficient information on this subject.
If the aforementioned deadline is exceeded by DDC GROUP for reasons beyond its control or which are objectively unforeseeable, no compensation will be due to the Customer from DDC GROUP (Article 15).
2. Non-compliance with the agreed performance deadlines, for reasons that do not fall within the scope of Article 15, will give rise to the payment by DDC GROUP to the Customer of compensation of €25.00 excluding VAT per day or 5% of the price for the work, whichever is the lower.
This compensation will be due from the first day of delay, which must be confirmed by registered letter sent by the Customer to DDC GROUP. This compensation will be due until the resumption of work by DDC GROUP, with resumption also being confirmed by registered letter.
The occurrence of a cause set out in Article 15 will entitle DDC GROUP to refrain from paying any compensation to the Customer.

Article 8. Performance of the work and adjustment of prices

1. DDC GROUP is bound by a best-effort obligation, not an obligation regarding the result to be achieved.
2. The work will be performed on working days and during the hours provided for by the social legislation in force, subject to any contractual or governmental exceptions or exceptions of another nature which are materially and/or legally binding on DDC GROUP.
3. The Customer or a third party designated by it will provide DDC GROUP, during both the negotiation and the performance of the contract, on its own initiative or at the request of DDC GROUP, with all the information necessary for the performance of the services agreed in the quotation or on the order form.
DDC GROUP will not be held liable for any inaccuracies resulting from incorrect information provided by the Customer or by a third party designated by it or deployed on the site.
4. Any non-essential modification desired by the Customer during the performance of the work must be proposed and accepted beforehand, in writing, by DDC GROUP. DDC GROUP may also decide on the feasibility of the modification.
If this non-essential modification results in a reduction in the amount of the quotation or the contract, compensation equivalent to 10% of this reduction may be requested from the Customer by DDC GROUP.
5. If DDC GROUP’s initial quotation (or order form) needs to be modified for technical reasons or due to changes in energy prices, raw materials prices, wages or any other factor which affects DDC GROUP’s cost prices, DDC GROUP must notify the Customer in writing within a reasonable time.
No compensation may be claimed in these circumstances.
6. Water, electricity and any other source of energy must be made available to DDC GROUP free of charge by the Customer throughout the duration of the work.
7. The work may be carried out by a DDC GROUP subcontractor provided that the Customer is informed in advance if this has not already been stated in the quotation.
8. The Customer will refrain, while the work is in progress, from interfering with DDC GROUP or its subcontractors, from moving around in the work area and in general, from any kind of behaviour which could endanger itself or people for which it is responsible.
It will comply with the instructions of DDC GROUP and/or its subcontractors with regard to the operation and safety of the site.
Should it fail to comply with the foregoing, the Customer alone will bear the cost of any damage that may result, without recourse against DDC GROUP or its subcontractors.
9. The installation times stated in the quotation do not take into account any holiday periods applicable, building sector holidays, compensatory rest periods for construction, or periods of bad weather that prevent DDC GROUP from performing the contract.
These periods are to be added to the installation time stated in the quotation (or on the order form).

Article 9. Involvement of third parties and lack of joint and several liability on the part of DDC GROUP

1. If during the work, DDC GROUP is required to carry out a technical assessment or a repair, at the request of or due to the actions of the Customer, the associated costs (including installation, materials, repair and costs) will be borne solely by the Customer.
2. It is understood that in the event that DDC GROUP is required, with a view to the provision its services, to cooperate with third parties, this cooperation will in no way give rise to a contractual relationship or of any kind of joint and several liability with DDC GROUP.

Article 10. Acceptance of the work

1. DDC GROUP is required to inform the Customer in good time of the end date of the work in order to ensure the mandatory presence of the latter.
2. In the event that significant shortcomings in the performance of the work or objective defects are observed by a specialist during the finishing, the Customer may, within seven calendar days following this observation (after which time this right expires), refuse the said work.
The Customer will be required to record the reasons for refusing to accept the work in writing.
It must also propose a period during which DDC GROUP will be required to carry out the repairs identified as necessary by the specialist.
The cost of this work may not be invoiced to the Customer unless DDC GROUP objectively demonstrates, if necessary by an expert counter-report drawn up by a third company, that it has performed the work in accordance with standard practice.
A new acceptance date must in any case be set after the work in question has been performed properly.

Article 11. Administrative services

Insofar as these services have been agreed between the Customer and DDC GROUP and specified exhaustively in the quotation (or on the order form), DDC GROUP undertakes, if necessary as the Customer’s agent, to deal with any administrative formalities directly related to the services provided, on condition that these have been exhaustively listed beforehand (for example, the safety inspection, preparation of work plans, notification and permits).

Article 12. Cancellation of the contract and compensation

1. After the legal cancellation period of seven days following the conclusion of the contract, the Customer is entitled to cancel a confirmed order by registered letter. However, for any cancelled order, the Customer is required to pay compensation equivalent to 30% of the principal due for the cancelled part of the work, without prejudice to the award of any additional damages to DDC GROUP.
2. In the event of cancellation of the contract by DDC GROUP, which must also be carried out by registered letter, other than under the terms of Article 15, the Customer may recover all instalments paid insofar as these have not already been covered by the provision of services by DDC GROUP.
3. Failure to communicate information which is important to DDC GROUP for carrying out work on the site within seven calendar days of the lack of such information being drawn to the Customer’s attention by registered letter will entitle DDC GROUP to deem that the Customer has unilaterally terminated the contract, giving rise to the application of §1 of this article.

Article 13. Warranty, liability and maintenance

1. If the Customer requires DDC GROUP to use a specific material, material from a specific source or of a specific type, or a specific work process, DDC GROUP will be released from all liability for defects resulting from the choice of the said material or the said process.
2. The Customer is required to communicate any foreseeable difficulty relating to the work directly during the visit by the DDC GROUP representative, or in any case at least seven working days before the date scheduled for the start of work on the site or as soon as the relevant information comes to light.
DDC GROUP may not be held responsible for any complications, delays or costs caused by situations such as (but not limited to) the absence of the Customer or its representative on the site. Such a situation may result in work on the site being suspended and to payment of compensation of €500.00 per day excluding VAT.
3. The Customer undertakes to use the product in accordance with any technical information provided by the manufacturer and the instructions given by DDC GROUP at the time of installation.
The products are guaranteed for the period indicated by DDC GROUP (which may be stated in the quotation). In the event of a warranty claim, DDC GROUP undertakes to replace or repair the defective installation or product at its expense.
The warranty covers parts, labour and travel. However, the warranty does not include the supply of cells and batteries, which will be additionally invoiced for at the current rate.
This warranty does not apply if the problem results from a cause external to the products, such as normal wear and tear on the product, batteries, cells, fuses, lamps and tubes, or deterioration due to actions on the part of the Customer or any third party, deterioration due to any use other than that for which the product and installation are designed, deterioration resulting from acts of vandalism, break-in or malicious acts, deterioration resulting from the influence of external natural elements such as fire, flood or lightning, or deterioration resulting from negligence, lack of maintenance or incorrect use of the products.
If the Customer, or any third party, carries out any modification, repair or maintenance work on a part, a product or the installation itself, this will automatically invalidate the warranty, unless DDC GROUP has given its prior written consent to the work.
4. DDC GROUP also draws the Customer’s attention to the fact that the technical and functional characteristics of the installation require regular maintenance, by qualified personnel, under an optional maintenance contract.
5. DDC GROUP recommends regular maintenance and an annual check of the product by a specialist and recommends that the Customer, depending on the contract, arrange a maintenance contract.

Article 14. Verification of delivered goods

1. The Customer is required to check the goods as soon as they are delivered, even in the event of partial delivery, in order to verify that they conform in terms of quantity and quality to the goods stated in the quotation (or on the order form).
The Customer will also perform a careful and rigorous check for any visible damage.
2. If the goods delivered (or their packaging) do not conform in terms of quantity and quality to those stipulated in the offer or if they show visible signs of damage, the Customer is required to refuse the goods or only accept them subject to a written reservation countersigned by DDC GROUP, its representative or the carrier on the delivery documents.
In the absence of a refusal or countersigned written reservation, the Customer is deemed to have accepted the goods delivered as conforming in quality and quantity to the goods stipulated, and as being undamaged.

Article 15. Unforeseen events, unavoidable accidents and force majeure

1. In the event of force majeure or an unavoidable accident, DDC GROUP will be released from its obligations without compensation or penalty of any kind. In addition, given the nature of the services provided by DDC GROUP, any circumstance which prevents it from carrying out its work, giving rise to a postponement of the date of the work, will not entail compensation for the Customer. The following is a non-exhaustive list of events or circumstances regarded as force majeure: illness requiring significant care for or the hospitalisation of DDC GROUP’s site manager, power cuts, public sector or transport strikes, public health crises, exceptional government measures, etc.
The following is a non-exhaustive list of cases in which DDC GROUP likewise cannot be held liable: deterioration of equipment resulting directly or indirectly from accidents of any kind, shocks, excess voltage, lightning, flooding, fire, explosions and in general, from any causes other than those resulting from normal use in accordance with the instructions for use; variation in or disruption of electrical current, disturbance, changing of telephone numbers or breakdown of telephone lines, and electrical or radio-electrical interference and jamming of all kinds.
2. If, due to circumstances beyond the control of DDC GROUP, the performance of its obligations cannot be continued or is simply made more onerous or difficult, DDC GROUP and the Customer undertake to negotiate in good faith and fairly an adaptation of the contractual conditions within 7 working days of the occurrence of the unavoidable accident in order to restore the balance of the contract if it has been disturbed. In the event of failure to reach agreement within the above-mentioned period, either party may terminate the contractual relationship between them without compensation or penalty of any kind. Any services already provided must be paid for.

Article 16. Termination

Notwithstanding the right to compensation or the application of Article 1184 of the Civil Code (particularly Article 12), DDC GROUP may terminate the contractual relationship with the Customer as of right and without prior notice if one of the following events occurs:
- non-payment on the due date of any amount due within one month of the issue of the invoice;
- the death of the Customer;
- the declaration of the Customer’s legal incapacity;
- the liquidation/dissolution of the Customer; or
- the opening of insolvency proceedings with regard to the Customer.

Article 17. Nullity

1. In the event that any clause in these general terms and conditions becomes null and void, invalid or unenforceable, this will not result in the nullity, invalidity or non-executability of the other clauses and of the contract unless the contract cannot exist or subsist without the clause concerned.
2. In the event that any clause is null and void but the contract is able to subsist, the parties undertake to conclude a similar clause in keeping with the spirit of the clause that has been declared null and void and maintaining the economic balance of the contract.

Article 18. Applicable law and jurisdiction

1. The relationship between DDC GROUP and the Client is governed exclusively by Belgian law.
2. Any dispute, without exception, relating to the performance of the contract will fall, even if there are multiple defendants, under the jurisdiction of the courts of the judicial district in which DDC GROUP’s registered office is located.
Nevertheless, in the event that the dispute is brought before a bilingual court, the parties agree to continue the proceedings in French in accordance with Article 7 of the Law of 15 June 1935 on the use of languages in judicial proceedings. If this is not possible, the case must be referred to a French-speaking court of the same rank.

3. Any translation of these general terms and conditions into a language other than French is for information purposes only. The French version prevails.

Article 19. Specific provisions with reference to the sector of activity

1. The Customer undertakes to comply with all regulations applicable to the installation and use of the products supplied by DDC GROUP. In all cases, the Customer acknowledges receipt of comprehensive information on the characteristics of the product and the services provided by DDC GROUP.
2. DDC GROUP specifies that the proper functioning of its installations depends on strict compliance with the recommendations specific to the product.

Article 19bis. Surveillance video cameras

1. The service provided does not constitute a security service or security operation.
2. The Customer must define its needs precisely for DDC GROUP. In particular, it must work with DDC GROUP to define its security obligations where applicable and the perimeter to be monitored.
3. DDC GROUP may advise the Customer, but it is up to the latter to choose the solution that seems the most appropriate, and to comply with all relevant obligations.
The Customer must declare its surveillance cameras (www.declarationcamera.be).
The Customer must comply with all applicable laws and regulations, particularly in terms of prior notice, right of access to recorded images and deletion of images after the legal retention period.
The Customer must ensure that it is permitted to install surveillance cameras on its premises and, if the premises are not the Customer’s property, must obtain authorisation from the owner of the premises.
In addition, the Customer undertakes to provide the space and the power supply necessary for the installation and operation of the product.
The Customer undertakes to make all arrangements to ensure that the electrical connections are in proper working order at all times.
The Customer undertakes to use the product or equipment in accordance with the manufacturer’s instructions for use.
The Customer undertakes to take all necessary precautions to avoid any malfunctioning of the surveillance camera.
The Customer undertakes to use the equipment in an appropriate environment and to avoid any environment characterised by high or low temperatures, humidity, pollution, dust or any other element likely to affect the proper functioning of the equipment.
The Customer undertakes not to have any work of any nature whatsoever carried out on the equipment installed by DDC GROUP by a person not approved by DDC GROUP.
The Customer must be present during the installation and give DDC GROUP free access to the equipment and premises.

4. The installation and configuration of the equipment will be carried out by DDC GROUP according to the arrangements and conditions set out in the contract.
5. The products and the installation are guaranteed by DDC GROUP for a period of five years from the completion of the installation.
DDC GROUP undertakes to replace or repair any defective installation or product at its own expense. The warranty covers parts, labour and travel.
Any damage resulting from a fault in or malfunction of the electricity supply network, the telephone network or computer networks for Internet access, or from any factor external to the product, are expressly excluded from the warranty.

6. DDC GROUP is not responsible for the Customer’s compliance with legal provisions, particularly in terms of declaration and notification.

Article 19ter. Alarm system

1. Prior to signing the Quotation, the Customer acknowledges that it has received relevant advice from DDC GROUP on the options for protecting its premises, taking into account their layout on the date of the contract and the risk assessment performed by DDC GROUP.
The Customer also acknowledges that it has received from DDC GROUP comprehensive information on the characteristics of the alarm system that can be implemented when the installation is performed.
On the basis of this advice and information, the Customer has agreed to the installation of a system that complies with all the recommendations made.
The installation will include provision of standard user instructions.
2. The Customer acknowledges that the proper functioning of the installation depends on its strict compliance with the obligations listed below.
The Customer undertakes to give DDC GROUP free access to the premises and to provide it with the electrical current necessary for commissioning the system.
The Customer must make the telephone line available to DDC GROUP at the time of installation. A main ADSL filter or additional telephone sockets may be supplied and any other subsequent work carried out, in any order, subject to payment for the additional costs.
The Customer also undertakes only to use the alarm system devices under the normal conditions of use specified by DDC GROUP and, in general, to meet the requirements of the Royal Decree of 25 April 2007 determining the conditions for the installation, maintenance and use of alarm systems and the management of alarm control panels.
The Customer must also check the proper functioning of the alarm system and bear any costs resulting from misuse of the installation in general and more particularly from non-compliance with any applicable law.
The Customer must use the product or equipment in conditions compatible with its use and regularly check that it is functioning correctly.
The Customer must maintain the product or equipment in a good state of external cleanliness, without using harmful cleaning products (water, solvents, etc.).
To prevent the system from being accidentally set off, the Customer must take all necessary steps to prevent any the presence of any pests in the field of the detection devices and to inform all persons authorised to enter the premises of the presence of the system and the procedure for activating and deactivating it.
The Customer must be present or appoint a person to be present on the site on the date and at the time agreed with DDC GROUP.
The Customer must inform DDC GROUP of any inability to meet its obligations. Any breach by the Customer of any of its obligations will release DDC GROUP from any warranty and from any liability.
3. Since 1 September 2009 and by virtue of the Royal Decree of 25 April 2007, users of alarm systems are required to register them on the new website of the point of contact for alarm systems.
The point of contact for alarm systems is a database managed for the Ministry of the Interior in which the Customer must enter data relating to the main user of the system, as well as the telephone numbers of persons capable of accessing the premises and resetting the system in the event of an alarm being set off when the Customer is absent. This data will be accessible to all police zones so that they can contact the Customer and avoid unnecessary travel in the event of the alarm being set off.
This declaration must be made via the police-on-web website: https://www.police.be/fr/e-loket or any other URL that may replace it.
Users of alarm systems that are not connected to a central monitoring station must register the alarm system themselves. Users whose alarm systems are connected to a central monitoring station do not have to do anything, as the latter must register the system for its customers. The declaration must be made within ten days following the commissioning of the alarm system, within ten days following any changes to any item of mandatory data relating to the system and within ten days following the decommissioning of the alarm system.
Any Customer with an alarm system that is not connected to a central monitoring station undertakes to declare the alarm system in accordance with the Royal Decree of 25 April 2007.
4. DDC GROUP undertakes to perform the Services, in accordance with the contract. DDC GROUP will provide the Customer with all the instructions necessary for the operation and maintenance of the product or equipment.
5. DDC GROUP may not be held liable for any damage due to cases of force majeure or where the cause was beyond its control.
DDC GROUP may not be held responsible in particular for any harmful consequences arising from transmission systems, from defective instructions given by the Customer, in particular the failure to comply with legal requirements, or from the ineffectiveness of any interventions of the Federal Police, public services and/or contact persons.
The installation will be carried out according to the spatial configuration of the premises, and their contents and layout, as they were at the time of acceptance of the quotation or the order form.
Any change to these is likely to modify or affect the detection characteristics of the installation; in this case, and unless the change has been duly reported so that the system may be adjusted accordingly, DDC GROUP may not be held responsible for any failure of the system.
DDC GROUP may not be held liable, either to the Customer or to any natural or legal person subrogated or succeeding to its rights, for any damage that may result directly or indirectly from the following events (listed non-exhaustively), which are considered to constitute unavoidable accidents or force majeure: deterioration of equipment resulting directly or indirectly from accidents of any kind, shocks, excess voltage, lightning, flooding, fire, explosions and in general, from any causes other than those resulting from normal use in accordance with the instructions for use; variation in or disruption of electrical current, disturbance, changing of telephone numbers or breakdown of telephone lines, and electrical or radio-electrical interference and jamming of all kinds.
6. The Customer undertakes to use the alarm system in accordance with the technical information provided by the manufacturer and the instructions given by DDC GROUP at the time of installation.
The products and the installation are guaranteed by DDC GROUP for a period of two years from the completion of the installation.
DDC GROUP undertakes to replace or repair any defective installation or product at its own expense. The warranty covers parts, labour and travel. The warranty does not include the supply of cells and batteries, which will be additionally invoiced for at the current rate.
The warranty does not apply when the defect results from a cause which is external to the products. By way of example, defects resulting from an external cause include:
Normal wear and tear on the product, including batteries, cells, fuses, lamps and tubes, and deterioration due to actions on the part of the Customer or any third party.
Deterioration due to any use other than that for which the product and installation are designed; Deterioration resulting from acts of vandalism, break-in or malicious acts;
Deterioration resulting from negligence, lack of maintenance or incorrect use of the products.
If the Customer, or any third party, carries out any modification, repair or maintenance work on a part, a product or the installation itself, this will automatically invalidate the warranty, unless DDC GROUP has given its prior written consent to the work.
DDC GROUP also draws the Customer’s attention to the fact that the technical and functional characteristics of the installation require regular maintenance, by qualified personnel, under an optional maintenance contract.
7. Regular maintenance and an annual check of the alarm system are recommended. DDC GROUP recommends that the Customer arrange a maintenance contract for the products due to the importance of keeping them in perfect working order.
DDC GROUP can provide annual maintenance of the alarm system. The services include labour, travel, a 24/7 support service and the costs of any work which takes place between two maintenance visits for a period of one year, provided that the cause of the work is attributable to the system or its functioning.

Article 19quater. Fire alarm

1. For fire alarms, DDC GROUP will advise the Customer on the type of detector to be used on the basis of the Customer’s specific needs and according to the particular situation. Installation by DDC GROUP will be carried out according to the manufacturer’s instructions, in compliance with general labour protection standards (RGPT/ARAB), standards EN54 and NBN 21-100 and using BOSEC-approved equipment only. The products do not detect methane gas, CO gas or LPG.
2. The Customer acknowledges that it has been informed that the detectors must comply with the legislation in force on fire detection:
- Flanders: smoke detectors must be of the ‘optical’ type and certified in accordance with standard NBN EN 14604 by an approved certification body such as ANPI.
- Brussels: detectors must be equipped with a battery with a life of more than five years (i.e. a lithium battery or an alkaline plus battery). It is possible to opt for a wired alarm connected to a 230V network, but a backup battery must be provided in case there is a power cut. Smoke detectors must be of the ‘optical’ type, certified by an accredited body.
- Wallonia: smoke detectors must be optical and must comply with standard NBN EN 14604. The number of smoke detectors required depends on the type of dwelling. In the event that the directives require the Customer to install four or more smoke detectors, a centralised detection system must link them together.
3. The Customer acknowledges that the proper functioning of the installation depends on strict compliance with the obligations listed below.
The Customer undertakes to give DDC GROUP free access to the premises and to provide it with the electrical current necessary for commissioning the system.
The Customer undertakes to comply with the basic standards set out by the federal government with regard to the prevention of fires and explosions in relation to the design, construction and layout of buildings.
The Customer undertakes to pay any costs resulting from non-compliance with any applicable law.
The Customer undertakes to use the smoke detectors in conditions compatible with their use and regularly check that they are functioning correctly.
The Customer undertakes to be present or appoint a person to be present on the site on the date and at the time agreed with DDC GROUP.
The Customer undertakes to inform DDC GROUP of any inability to meet its obligations.
4. Smoke detectors have a lifespan. The Customer is advised to replace the smoke detectors every five years.
The Customer undertakes to maintain the smoke/fire detector after installation by DDC GROUP as follows:
- testing the smoke detector regularly (most smoke detectors have a test button for this purpose);
- replacing the batteries as soon this becomes necessary;
- dusting the smoke detector regularly;
- only removing the battery to replace it (with some smoke detectors, it is not possible to replace the battery, which often has a lifespan of 10 years);
- not interfering with the proper functioning of the detector.

5. DDC GROUP only has a duty to advise; the final decision and compliance with any applicable laws and directives remain the sole responsibility of the Customer.
DDC GROUP disclaims all liability in the event that the Customer fails to comply with the basic standards set by the federal government with regard to fire prevention, including if the Customer purchases and uses a non-compliant smoke detector.
DDC GROUP may not be held liable, either to the Customer or to any natural or legal person subrogated or succeeding to its rights, for any damage that may result directly or indirectly from the events which are considered to constitute unavoidable accidents or force majeure.

6. Regular maintenance and an annual check of the detectors are recommended. DDC GROUP recommends that the Customer arrange a maintenance contract for the products due to the importance of keeping them in perfect working order.
DDC GROUP can provide annual maintenance of the alarm system. The services include labour, travel, a 24/7 support service and the costs of any work which takes place between two maintenance visits for a period of one year, provided that the cause of the work is attributable to the system or its functioning.

Article 19quinquies. Electricity

1. For electrical systems, DDC GROUP will advise the Customer on the type of product to be used on the basis of the Customer’s specific needs and according to the particular situation. Installation by DDC GROUP will be carried out according to the manufacturer’s instructions, in compliance with general labour protection standards (RGPT/ARAB) and any other applicable standards.
2. The Customer acknowledges that the proper functioning of the installation depends on strict compliance with the obligations communicated by DDC GROUP.
The Customer undertakes to give DDC GROUP free access to the premises and to provide it with electrical current and any other energy source necessary for commissioning the system.
The Customer undertakes to pay any costs resulting from non-compliance with any applicable law.
The Customer undertakes to use the electrical system in conditions compatible with its use and regularly check that it is functioning correctly.
The Customer undertakes to be present or appoint a person to be present on the site on the date and at the time agreed with DDC GROUP.
The Customer undertakes to inform DDC GROUP of any inability to meet its obligations.
3. DDC GROUP only has a duty to advise; the final decision and compliance with any applicable laws and directives remain the sole responsibility of the Customer.
DDC GROUP disclaims all liability in the event that the Customer fails to comply with the basic standards applicable.
DDC GROUP may not be held liable, either to the Customer or to any natural or legal person subrogated or succeeding to its rights, for any damage that may result directly or indirectly from the events which are considered to constitute unavoidable accidents or force majeure.
DDC GROUP may not be held liable, either to the Customer or to any natural or legal person subrogated or succeeding to its rights, for any damage that may result from the Customer having tampered in any way with the product before or after its installation..
4. Regular maintenance and an annual check of the installation are recommended. DDC GROUP recommends that the Customer arrange a maintenance contract for the products due to the importance of keeping them in perfect working order.
DDC GROUP can provide annual maintenance of the electrical system. The services include labour, travel, a 24/7 support service and the costs of any work which takes place between two maintenance visits, the duration of which will be determined by DDC GROUP, provided that the cause of the work is attributable to the system or its functioning.

Article 20. Personal details

1. The personal information collected by DDC GROUP is recorded in its customer database and is mainly used for the proper management of relations with the Customer and the performance of the contract.
2. The personal information collected will be kept for as long as necessary for the purposes described in the previous paragraph. This period may vary depending on the nature of the data concerned and the processing carried out.
The information collected may be communicated to third parties contractually connected to DDC GROUP in order for them to perform subcontracted tasks necessary for the performance of the contract, without the Customer’s authorisation being necessary.
It is specified that, in the context of the performance of their services, third parties only have limited access to the data and have a contractual obligation to use them in accordance with the provisions of the applicable legislation on the protection of personal data. Apart from in the cases set out above, DDC GROUP undertakes not to sell, rent out, dispose of or grant access to data to third parties without the Customer’s prior consent, unless compelled to do so for a legitimate reason.
3. In accordance with the applicable legal and regulatory provisions, natural persons have the right to access to, rectification, portability or erasure of their data, or to restriction of their processing. They may also, for legitimate reasons, object to the processing of data which concerns them. They may, subject to the provision of valid proof of identity, exercise their rights by sending an email to the address provided by DDC GROUP.
For any further information or in the event of a complaint, the Customer may contact the Belgian Data Protection Authority (https://www.autoriteprotectiondonnees.be/).